Privacy Policy

This Privacy Notice for Baraya Software Solutions LLC (doing business as ClubPapel) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://clubpapel.com or any website of ours that links to this Privacy Notice
• Use ClubPapel. ClubPapel is a software-as-a-service (SaaS) platform that provides golf clubs and their members with tools to manage tee time booking, tee sheets, staff permissions, multi-course scheduling, dynamic pricing, payments, and related club operations. Our services are delivered through web applications hosted at clubpapel.com and associated subdomains. We collect and process personal information from club administrators, staff, and players to enable account creation, booking management, payment processing, customer support, and communication.
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@clubpapel.com.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Services
• Book tee times or other club services
• Contact us for support
• Participate in surveys or promotions

The personal information we collect may include:

• Account Information: Name, email address, phone number, username, password
• Profile Information: Golf handicap, preferences, club membership details
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages, support requests, survey responses
• Usage Data: How you interact with our Services, booking history, preferences

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries/offer support to users
• To send administrative information to you
• To fulfill and manage your orders
• To enable user-to-user communications
• To request feedback and to contact you about your use of our Services
• To send you marketing and promotional communications
• To protect our Services
• To identify usage trends
• To determine the effectiveness of our promotional campaigns
• To save or protect an individual's vital interest

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processing companies
• Cloud hosting providers
• Email service providers
• Customer support platforms
• Analytics providers

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies to collect and use personal information about you. You may review our Cookie Notice for more information.

We use cookies to:

• Keep you signed in
• Remember your preferences
• Analyze how our Services are used
• Improve our Services

5. How Do We Handle Your Social Logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you as described in this section.

6. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice.

7. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@clubpapel.com.

9. What Are Your Privacy Rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including:

• The right to request access and obtain a copy of your personal information
• The right to request rectification or erasure
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise your rights, please submit a data subject access request or contact us at privacy@clubpapel.com.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

11. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Virginia, or another US state with applicable privacy laws, you may have additional rights regarding your personal information. Please review the applicable state-specific privacy notices for more information.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. When we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us:

14. How Can You Review, Update, or Delete the Data We Collect from You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To submit a request, please contact us at privacy@clubpapel.com or submit a data subject access request.